Frequently Asked Questions

As soon as you discover water damage:

We offer 24/7 emergency services and aim to respond to incidents within an hour. Our quick response time is crucial in minimizing water damage and preventing secondary issues like mold growth.

We serve a wide range of cities in Michigan, including but not limited to:

Burt, Fenton, Clio, St. Charles, Corunna, Perry, Montrose, Burton, Saginaw, Frankenmuth, St. Johns, Mason, Vassar, Chesaning, Birch Run, Mt. Morris, Flushing, Flint, Owosso, Swartz Creek, Grand Blanc, Williamston, Lansing, Okemos, Holt, Warren, and Lainsburg.

We handle a wide range of water damage situations, including:

• Appliance leaks (e.g., dishwashers, washing machines)
• Sewer and septic tank backups
• Plumbing emergencies and pipe bursts
• Sink and toilet overflows
• Roof leaks and ice dam damage
• Flooded basements or crawlspaces
• Storm and rainwater flooding
• Water damage from firefighting efforts
• And many more scenarios

Our water damage restoration process typically includes:

We tailor our approach to each unique situation to ensure the best possible outcome.

IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. Our IICRC certification (70137126) demonstrates that we adhere to the highest industry standards for water damage restoration. This certification ensures that our technicians are trained in the latest techniques and technologies, providing you with the best possible service and results.

Our mold remediation process includes:

We prioritize mold prevention during the water damage restoration process to minimize the risk of mold growth.

Yes, we work closely with insurance companies to make the claims process as smooth as possible. We can help you document the damage, provide detailed reports, and communicate directly with your insurance adjuster to ensure you receive fair coverage for the restoration work.

The duration of the restoration process can vary depending on the extent of the damage and the type of water involved. Minor water damage might be resolved in a few days, while more severe cases could take several weeks. We work efficiently to minimize disruption to your life or business operations and keep you informed throughout the process.

Safety is our top priority. We take several precautions, including:

• Using personal protective equipment (PPE)
• Implementing proper containment procedures
• Ensuring electrical safety in wet environments
• Using EPA-approved cleaning and disinfecting products
• Following OSHA guidelines and industry best practices
• Providing safety information to occupants

We make every effort to salvage and restore your personal belongings. Our team is trained in various restoration techniques for different materials. Items that can often be salvaged include furniture, documents, electronics, and sentimental items. The success of restoration depends on factors such as the type of water, the duration of exposure, and the item's material. We'll assess each item and discuss the restoration options with you.

Sewage backups require special care due to the health risks involved. Our process includes:

We follow strict protocols to ensure the area is safe and sanitary after restoration.

We use professional-grade equipment for efficient water extraction and drying, including:

• Powerful truck-mounted water extraction units
• Portable extraction units for hard-to-reach areas
• High-velocity air movers
• Industrial-strength dehumidifiers
• Thermal imaging cameras to detect hidden moisture
• Moisture meters to monitor drying progress

This advanced equipment allows us to remove water and moisture quickly and effectively.

We use various techniques to address odors, including:

• HEPA air scrubbers to filter out odor-causing particles
• Ozone treatments to neutralize odors at the molecular level
• Hydroxyl generators for safe, continuous odor elimination
• Thermal fogging to penetrate porous materials
• Application of odor-neutralizing products

Our goal is to eliminate odors completely, not just mask them.

Yes, we have extensive experience in handling water damage restoration for commercial properties. We understand the unique challenges of commercial restoration, including minimizing business disruption, handling large-scale damage, and working within specific industry regulations. Our team can scale our services to meet the needs of any size commercial property.

To help prevent water damage:

• Regularly inspect and maintain your plumbing system
• Check and maintain your roof, gutters, and downspouts
• Install and maintain a sump pump in your basement
• Monitor appliances for leaks and replace hoses regularly
• Ensure proper grading around your property's foundation
• Install water detection devices near potential problem areas
• Know the location of your main water shut-off valve

Mold can begin to grow within 24-48 hours after water damage occurs. This is why quick response and thorough drying are crucial in preventing mold growth. Our rapid response and efficient drying techniques are designed to minimize the risk of mold development.

Yes, we stand behind our work. We offer a satisfaction guarantee on our services and provide warranties on certain aspects of our restoration work. The specific terms of our guarantees can vary depending on the services provided, and we're happy to discuss these details with you before starting any work.

We assess materials based on several factors:

• The type of water damage (clean, gray, or black water)
• The duration of water exposure
• The porosity of the material
• The extent of damage
• The cost of restoration vs. replacement

Our experienced technicians make informed decisions to ensure the best outcome for your property and belongings.

Williams Restoration stands out due to our:

• Family-owned business approach with personalized attention
• IICRC certification ensuring high industry standards
• 24/7 emergency response with rapid arrival times
• Comprehensive services covering all aspects of water damage restoration
• Advanced equipment and techniques
• Strong local partnerships for seamless restoration processes
• Commitment to customer satisfaction and clear communication

For areas with limited access:

• We use specialized equipment designed for confined spaces
• Our technicians are trained in safely navigating and working in restricted areas
• We may use remote cameras for thorough inspections
• If necessary, we create access points to ensure complete drying and restoration

We take all necessary precautions to address water damage thoroughly, even in challenging spaces.

Yes, we are equipped to handle water damage from natural disasters. Our services include:

• Rapid emergency response
• Large-scale water extraction and drying
• Structural drying and repairs
• Mold prevention and remediation
• Contents restoration
• Coordination with insurance for disaster claims

We have experience in dealing with widespread damage and can scale our resources to meet the demands of disaster situations.

Yes, we offer preventive services and inspections, including:

• Water damage risk assessments for homes and businesses
• Moisture inspections using advanced technology
• Recommendations for improving water damage prevention
• Maintenance tips for plumbing and water-using appliances
• Consultation on proper ventilation and humidity control

These services can help identify potential issues before they become major problems, potentially saving you time and money in the long run.

During the initial assessment, our technicians will:

We encourage you to ask questions and share any concerns during this assessment.