Frequently Asked Questions

As soon as you discover water damage:

• Ensure your safety by evacuating unsafe areas.

• If possible, stop the source of water (e.g., turn off the main water supply).

• Call Williams Restoration for immediate assistance.

• Document the damage by taking photos for insurance purposes.

• Remove valuable items from affected areas if it's safe to do so.

During the initial assessment, our technicians will:

• Inspect the affected areas thoroughly

• Identify the source of water if it's not apparent

• Classify the type of water (clean, gray, or black)

• Use moisture meters and thermal imaging to detect hidden water

• Assess the extent of damage to structures and contents

• Develop a comprehensive restoration plan

• Provide you with a detailed explanation of the process and estimated timeline

Our water damage restoration process typically includes:

• Emergency response and assessment

• Water extraction using industrial-grade equipment

• Drying and dehumidification

• Cleaning and sanitizing affected areas

• Restoration and repairs

• Final inspection and quality assurance

• We tailor our approach to each unique situation to ensure the best possible outcome.

IICRC stands for the Institute of Inspection Cleaning and Restoration Certification. Our IICRC certification (70137126) demonstrates that we adhere to the highest industry standards for water damage restoration. This certification ensures that our technicians are trained in the latest techniques and technologies, providing you with the best possible service and results.

Our mold remediation process includes:

• Thorough inspection and assessment

• Containment of affected areas to prevent spore spread

• Air filtration using HEPA filters

• Removal of mold-infested materials

• Cleaning and disinfecting affected surfaces

• Restoration of damaged areas

• Post-remediation testing to ensure the environment is safe

• We prioritize mold prevention during the water damage restoration process to minimize the risk of mold growth.

Yes, we work closely with insurance companies to make the claims process as smooth as possible. We can help you document the damage, provide detailed reports, and communicate directly with your insurance adjuster to ensure you receive fair coverage for the restoration work.

The duration of the restoration process can vary depending on the extent of the damage and the type of water involved. Minor water damage might be resolved in a few days, while more severe cases could take several weeks. We work efficiently to minimize disruption to your life or business operations and keep you informed throughout the process.

Safety is our top priority. We take several precautions, including:

• Using personal protective equipment (PPE)

• Implementing proper containment procedures

• Ensuring electrical safety in wet environments

• Using EPA-approved cleaning and disinfecting products

• Following OSHA guidelines and industry best practices

• Providing safety information to occupants

Yes, we offer preventive services and inspections, including:

• Water damage risk assessments for homes and businesses

• Moisture inspections using advanced technology

• Recommendations for improving water damage prevention

• Maintenance tips for plumbing and water-using appliances

• Consultation on proper ventilation and humidity control

We make every effort to salvage and restore your personal belongings. Our team is trained in various restoration techniques for different materials. Items that can often be salvaged include furniture, documents, electronics, and sentimental items. The success of restoration depends on factors such as the type of water, the duration of exposure, and the item's material. We'll assess each item and discuss the restoration options with you.

Sewage backups require special care due to the health risks involved. Our process includes:

• Securing the area and ensuring safety

• Removing contaminated water and sewage

• Disposing of unsalvageable materials

• Cleaning and disinfecting the area with EPA-approved products

• Drying and dehumidifying

• Restoration and repairs

• Deodorization to eliminate odors

We use professional-grade equipment for efficient water extraction and drying, including:

• Powerful truck-mounted water extraction units

• Portable extraction units for hard-to-reach areas

• High-velocity air movers

• Industrial-strength dehumidifiers

• Thermal imaging cameras to detect hidden moisture

• Moisture meters to monitor drying progress

We use various techniques to address odors, including:

• HEPA air scrubbers to filter out odor-causing particles

• Ozone treatments to neutralize odors at the molecular level

• Hydroxyl generators for safe, continuous odor elimination

• Thermal fogging to penetrate porous materials

• Application of odor-neutralizing products

For areas with limited access:

• We use specialized equipment designed for confined spaces

• Our technicians are trained in safely navigating and working in restricted areas

• We may use remote cameras for thorough inspections

• If necessary, we create access points to ensure complete drying and restoration

Yes, we have extensive experience in handling water damage restoration for commercial properties. We understand the unique challenges of commercial restoration, including minimizing business disruption, handling large-scale damage, and working within specific industry regulations. Our team can scale our services to meet the needs of any size commercial property.

To help prevent water damage:

• Regularly inspect and maintain your plumbing system

• Check and maintain your roof, gutters, and downspouts

• Install and maintain a sump pump in your basement

• Monitor appliances for leaks and replace hoses regularly

• Ensure proper grading around your property's foundation

• Install water detection devices near potential problem areas

• Know the location of your main water shut-off valve

Mold can begin to grow within 24-48 hours after water damage occurs. This is why quick response and thorough drying are crucial in preventing mold growth. Our rapid response and efficient drying techniques are designed to minimize the risk of mold development.

We assess materials based on several factors:

• The type of water damage (clean, gray, or black water)

• The duration of water exposure

• The porosity of the material

• The extent of damage

• The cost of restoration vs. replacement

Williams Restoration stands out due to our:

• Family-owned business approach with personalized attention

• IICRC certification ensuring high industry standards

• 24/7 emergency response with rapid arrival times

• Comprehensive services covering all aspects of water damage restoration

• Advanced equipment and techniques

• Strong local partnerships for seamless restoration processes

• Commitment to customer satisfaction and clear communication

Yes, we are equipped to handle water damage from natural disasters. Our services include:

• Rapid emergency response

• Large-scale water extraction and drying

• Structural drying and repairs

• Mold prevention and remediation

• Contents restoration

• Coordination with insurance for disaster claims